Contact & FAQ

Need to contact us for any reason?
Please read through these frequently asked questions before sending an email. If these don't address your specific question, please feel free to contact us! :) 

Where is my order, I got an email saying it shipped but the tracking isn't updating?

You can use usps.com and enter your tracking number to get the most up to date information on tracking. Refunds will not be issued due to USPS delays and a package is not considered lost until 30 days after date of shipment. Please note that I can only see the same tracking information as you. Snarkynurses is not responsible for lost, stolen, or damaged shipments. Shipping fees are non-refundable.

Where is my apparel item?

These items are made to order special for you and take 2 weeks to ship. In order to receive shirts by Christmas, please order by November 25th! Everything else ships within 7 business days.

My order says it was delivered but I haven't received it?

Sometimes orders will be marked as delivered but not actually be delivered.  I have no idea where they go but 95% of the time they end up arriving within 1-7 business days. If it does not, contact me using the form below.

I entered an incorrect shipping address and need it updated:

Please contact using the form below and I will update it! :)

Care for my badge reel?

Badge reels are not liquid proof, please do not wipe them down with any bleach wipe or saniwipe.  Gentle alcohol swab on the top (but not on the sides - again, not liquid proof) works.  :)  Also, please do not store your badge reel in your car.  All adhesives have an optimal temperature and often cars are way too hot!  I use non-toxic adhesive (many companies use toxic) so they might be a bit more sensitive!

Do you offer large volume orders or wholesale?

We do! Click here for more details. 

Do you create custom designs?

We are open to this for larger volume orders.  Please email us to discuss.

International Buyers:

All prices are in USD.  Import duties, taxes (GST), and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Snarkynurses is not responsible for lost, stolen, or damaged shipments. Shipping fees are non-refundable.

If your question has not been answered above, please fill out the form below and we'll get back to you as soon as possible.  :)