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Frequently Asked Questions
Shipping & Returns
Apparel, Pen Bags: These items are made to order special for you and take 2 weeks to ship. For holiday orders, please order by November 25th.
All other items: Ships within 7 business days (generally, 2-3).
All items will be shipped via USPS Ground or Priority Service. Please note selecting Priority shipping only decreases transit time, items will still ship within the timeline provided above.
Snarkynurses is not responsible for lost, stolen, or damaged shipments. Shipping fees are non-refundable.
Please check your email for all shipping updates (check spam folder!). If you do not have a shipping confirmation, please message me via the form below!
Refunds will not be issued due to USPS delays and a package is not considered lost until 30 days after date of shipment per USPS. Snarkynurses is not responsible for lost, stolen, or damaged shipments. Shipping fees are non-refundable.
Sometimes orders will be marked as delivered erroneously. I have no idea where they go but 95% of the time they end up arriving within 1-7 business days. If it does not, contact me using the form below.
Please contact using the form below and I will update it! :)
We ship to Canada. Import duties, taxes (GST), and charges are not included in the item price or shipping cost. These charges are thebuyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. Since shipping prices are expensive - we generally recommend to order in a group to split up the shipping cost a bit. :) Snarkynurses is not responsible for lost, stolen, or damaged shipments. Shipping fees are non-refundable.
Refunds/exchanges will be issued if the product is received damaged. Please email helpstat@snarkynurses.com with a photo of the damaged product within 24 hours of receipt and we will work to replace or refund the item. Otherwise, no returns or exchanges are accepted at this time.
Wholesale & Custom
I do! Please click here to see my Faire shop. If you have any questions, please message me there or via the form below - happy to help!
Yes! Please message me via the form below with details on what you are looking for an approximate quantity. :)
Possibly! Please message me via the form below and we can discuss!
Contact
I usually will get back to you within 4 hours. Please keep an eye on your spam folder, just in case! ☺️